How we look after your details

What we collect

• When you book: your name, your email address or mobile number, how many are coming and when, and anything you write in the notes, such as allergies, dietary needs or an occasion. Allergies are health details, so we use them only to look after you at your booking. Tell us only what you’re happy for us to know.
• When a booking keeps a card for a missed-booking fee: you enter your card on Stripe’s form, and Stripe keeps it, not us. We see only its brand and last four digits, and we keep a record of when you agreed to the fee.
• When you buy a gift card: your name and email, the name of who it’s for and any message, and your payment, which Stripe takes.
• When you use the booking pages: your internet address, which we use to stop misuse (such as a flood of bookings from one place), and Cloudflare’s check that a person, not a program, is filling in the form. The booking pages keep a little in your browser so a booking carries on between steps. We don’t use advertising or tracking cookies, or analytics.

What we use it for

• To hold your table, and to email you your booking, a reminder the day before, and word of any change or cancellation.
• When you book by phone at a restaurant that keeps a card, to text your mobile the link to give it.
• To charge the fee you agreed to if you don’t come or cancel late, and to answer your bank if it asks about the charge.
• To send your gift card, and to keep track of what’s left on it.
• To answer you when you get in touch.

We don’t send marketing emails, and we never sell your details.

Who else handles it

The services our bookings run on, each only for its part:

• Amazon Web Services sends our emails, in Sydney.
• Cloudflare runs the check that you're a person, with your internet address, and may handle it in other countries.
• Stripe takes and keeps card payments, and may handle them in other countries, including the United States.
• Twilio sends our texts, and may handle them in other countries, including the United States.
• Our booking system and its encrypted backups are hosted in Sydney, so your booking details are stored there.
• Our website provider builds and runs the booking system for us.

Our staff see bookings so they can look after you.

How long we keep it

A card kept for a booking is removed from Stripe once you’ve come, or cancelled in time, and otherwise a week after your booking (up to 30 days after it if a fee is still owed). Bookings, gift cards and the emails we sent you are kept as business records for as long as we need them to run the restaurant and to meet the law.

Seeing and changing your details

You can see, change or cancel a booking from the link in its email. To ask what we hold about you, to correct it, or to ask us to delete it, email [email protected], and we’ll reply within 30 days.

If you’re not happy

Email us first, and we’ll put it right if we can. If you’re still not happy with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.